customer satisfaction in the hospitality and tourism industry. … essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain …

edges. Each vertex (customer) has a probability of requiring a visit on a given day. The tour starts and ends at a fixed …

that analyses cloud computing with respect to finance, customer, internal processes, and learning and growth perspectives …. A critical analysis shows that cost reduction is not enough to cause a customer to embrace cloud computing. Other …

In the German healthcare industry, Business Intelligence systems play a crucial role. For one major health insurance …

This paper aims to measure and analyze the efficiency of the US publicly-held insurance industry from 2011 to 2013. The … efficiency of 141 panel data of US publicly-held insurance firms, and (2) stochastic Tobit regression model for determining … evidence that US insurance firms consistently improve in efficiency over time using the input-output mix. (2) There is an …

cost saving for drivers and insurance companies. …

satisfaction. Supportive staffing and technical assistance may aid physicians to successfully implement the systems without … increasing workload or decreasing professional satisfaction. Understanding the needs of 21st century physicians related to HIT …

relationships between its antecedents and attitudinal loyalty. Second, the moderating role of satisfaction in the relationships … between information sharing, customer orientation and brand credibility were explored. Quantitative data generated from 332 … loyalty theory by demonstrating that over and above the simple significant positive effects of information sharing, customer …