Tsang, Nelson K. F.; Lee, Louisa Yee-Sum; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 27 (2015) 3, pp. 473-497
China’s hospitality and tourism industry. The study aims to identify the reasons for the lack of research on service quality … in China’s hospitality and tourism industry and the ignorance of the Chinese language literature in the field. Design … understand the research on service quality in the China hospitality and tourism industry. …