Purpose: The purpose of this study is to investigate the antecedents and the conditions of coopetition at the inter-organizational level. Design/methodology/approach: This study is based on survey research methodology and analyzes the data from 138 companies regarding the antecedents and the...

Purpose: This study aims to examine empirically the existence of four classical and four emerging buyer–supplier relationship (BSR) types and how they differ in terms of behavioral dynamics and performance measures. Design/methodology/approach: This study uses an online survey to collect data...

Purpose – To investigate the integration of supply chain management (SCM) and enterprise resource planning (ERP) systems for competing in the twenty‐first century supply chain. Design/methodology/approach – A case study with a paper manufacturing company in China is conducted. Primary data...

Purpose – The paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to information and knowledge management. Design/methodology/approach – Methodology adopted in this research...

Purpose This research aims to examine two constructs that define loyal brand relationships – greater resistance to changing their brand beliefs and attitudes (resistance to change) and greater willingness to shun competitor brands (determinism). The paper develops and tests psychometrically...

Purpose: This paper aims to develop and test a model of buyer–supplier relational investment that links supply chain integration (SCI) to supplier flexibility performance (SFLEX) advantages in different manufacturing environments. Relational stability (RS) and information quality (IQL) are...