Showing 1 - 10 of 96
It is sometimes argued that bigger is better. However, that is not always the case. Smaller, community banks are the lifeline of the towns that span the country. Community banks, where a customer is considered a ‘human being', understand their local target market better than their larger...
Persistent link: https://www.econbiz.de/10012045446
The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...
Persistent link: https://www.econbiz.de/10012044714
This article reports on results of a study on a freight forwarding enterprise engaged in third-party logistics services. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on SERVQUAL model. In phase two, analytic hierarchy process...
Persistent link: https://www.econbiz.de/10012045805
The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...
Persistent link: https://www.econbiz.de/10012046184
The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life services in India to determine the best fitting...
Persistent link: https://www.econbiz.de/10012048120
Video participatory research (VPR) is an emergent methodology that bridges visual methods with the epistemology of …, analyze this audio-visual material, and produce and distribute video projects, exposing policy makers and key stakeholders to …, apply a multi-perspective analysis to the complex layers of data produced by video, and plan for distribution of work on the …
Persistent link: https://www.econbiz.de/10012043127
versus an audio-video mode. A new method of classifying video-based visuals was developed and piloted, which used L2 expert … opinions to place the video on a continuum from being content-deficient (not helpful for answering comprehension items) to … content-rich (very helpful for answering comprehension items). The video for one testlet contained only the speaker's non …
Persistent link: https://www.econbiz.de/10012043452
This article is based on findings arising from a large, two-year EU project entitled “Creating Machinima to Enhance Online Language Learning and Teaching” (CAMELOT), which was the first to investigate the potential of machinima, a form of virtual filmmaking that uses screen captures to...
Persistent link: https://www.econbiz.de/10012043457
-expression motives were related to Snapchat video use; professional journalistic practices were not. Findings suggest that Snapchat video …
Persistent link: https://www.econbiz.de/10012045264
In applications such as video surveillance systems, cameras transmit video data streams through network in which … quality of received video should be assured. Traditional IP based networks cannot guarantee the required Quality of Service … management using computer programs. In this paper, a new SDN-based video surveillance system infrastructure is proposed to apply …
Persistent link: https://www.econbiz.de/10012045496