Ivanov, Stanislav - In: Zeitschrift für Tourismuswissenschaft 11 (2019) 1, pp. 25-43
robots, robot concierges, chatbots, etc., are used increasingly by tourism companies and transform the ways they create and …Abstract Companies from the travel, tourism and hospitality industry have started adopting robots, artificial … intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery …