Over the past decade, both federal and provincial Canadian governments have become actively interested and involved in manpower forecasting exercises. Initiatives by both the Economic Council of Canada and the Federal Department of Employment and Immigration were in large measure a response to...

Purpose – As the population of the western world is aging, the importance of seniors for the tourism economy is growing. Seniors are expected to be an important future market. Thus overall leisure behaviour in general, and travel and tourism behaviour in particular, are analysed for the...

Purpose – The purpose of this paper is to serve as an introduction to the usefulness of means‐end chain (MEC) theory and analysis for branding in health tourism. Design/methodology/approach – An online survey was conducted within the transnational EU‐project Alpshealthcomp and with two...

The paper attempts to answer the question as to the determinants of the typical size configuration of firms in Central Europe's hospitality industry. In discussing the historically fragmented character of hospitality and tourism and the associated conduct and performance characters of this...

The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing satisfaction concepts according to...

lm allgemeinen wirtschaftlichen Sprachgebrauch versteht man unter Innovation die Markteinführung von neuen Produktionsprozessen und/oderProdukten bzw. Dienst ‐leistungen. Wrde man sich diesem Sprachgebrauch anschliessen, so würden alle institutionell‐organisatorischen, rechtlichen oder...

First concerns over the competitiveness of major economic sectors or whole nations date back to the early eighties. To recall this was the period in which the combined effects of rapid technological changes (through the advance of micro processors) massive trade liberalization through GATT and...

Today we find ourselves throughout many regions of Europe engaged in a lively debate as to the likely employment, education and training futures of the tourism industry. This debate owes its origins to the accelerating pace of technological change and market turbulance, which seems to have...

Being asked by the president of AIEST, Dr. Keller, to summarize the multitude of approaches and views being expressed in more than 30 papers by over 30 speakers represented both an honour but more so a challenge. Hence the notion of only an attempted review, which cannot possibly do full justice...

This article shows first the problems of treating tourism as a product and analyses then the literature about information behavior of tourists, when they are making their decision for holidays. Empirical tests are dealing with data from eleven winter sport resorts, which were originally designed...