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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective

Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354

Persistent link: https://www.econbiz.de/10011300186

Public service motivation theory and voluntary organizations : do government employees volunteer more?

Ertas, Nevbahar - In: Nonprofit and voluntary sector quarterly 43 (2014) 2, pp. 254-271

Persistent link: https://www.econbiz.de/10010356787

Administrative burdens and citizen likelihood to seek local public services : the case of hurricane shelters

Connolly, Jennifer M.; Klofstad, Casey A.; Uscinski, … - In: Public performance & management review 44 (2021) 3, pp. 560-579

Persistent link: https://www.econbiz.de/10012588770

Public service logic : an appropriate recipe for improving serviceness in the public sector?

Sønderskov, Mette; Rønning, Rolf - In: Administrative Sciences : open access journal 11 (2021) 3, pp. 1-15

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

Persistent link: https://www.econbiz.de/10012603845