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~subject:"Öffentliche Dienstleistung"
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Öffentliche Dienstleistung
Performance management
12
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9
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7
United Kingdom
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Innovation
6
Lean production
6
Performance-Management
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Public sector organizations
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Unternehmenserfolg
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Dienstleistungsqualität
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Produktionswirtschaft
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Prozessmanagement
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Qualitätsmanagement
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Service quality
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Service-Dominant Logic
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Service-dominant logic
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English
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Radnor, Zoe
8
Osborne, Stephen P.
4
Kinder, Tony
3
Vidal Martínez, I.
2
Chester Buxton, Rosemund
1
Mutton, Jean
1
Osborne, StephenP.
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Procter, Stephen J.
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Stokosch, Kirsty
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Public management review
4
British journal of management : BJM
1
Connecting knowledge and performance in public services : from knowing to doing
1
International journal of public sector management : IJPSM
1
The international journal of human resource management
1
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ECONIS (ZBW)
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1
Process improvement and lean thinking : using knowledge and information to improve performance
Radnor, Zoe
- In:
Connecting knowledge and performance in public services …
,
(pp. 173-198)
.
2010
Persistent link: https://www.econbiz.de/10014564714
Saved in:
2
How do they do it? Understanding back office efficiency savings made by English councils
Chester Buxton, Rosemund
;
Radnor, Zoe
- In:
International journal of public sector management : IJPSM
25
(
2012
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10009547216
Saved in:
3
Lean : a failed theory for public services?
Radnor, Zoe
;
Osborne, Stephen P.
- In:
Public management review
15
(
2013
)
2
,
pp. 265-287
Persistent link: https://www.econbiz.de/10009727926
Saved in:
4
Editorial essay: A sustainable business model for public service organizations?
Osborne, Stephen P.
;
Radnor, Zoe
;
Vidal Martínez, I.
; …
- In:
Public management review
16
(
2014
)
2
,
pp. 165-172
Persistent link: https://www.econbiz.de/10010337575
Saved in:
5
Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
Saved in:
6
The SERVICE framework : a public-service-dominant approach to sustainable public services
Osborne, Stephen P.
;
Radnor, Zoe
;
Kinder, Tony
;
Vidal …
- In:
British journal of management : BJM
26
(
2015
)
3
,
pp. 424-438
Persistent link: https://www.econbiz.de/10011443912
Saved in:
7
Co-production and the co-creation of value in public services : a suitable case for treatment?
Osborne, StephenP.
;
Radnor, Zoe
;
Stokosch, Kirsty
- In:
Public management review
18
(
2016
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10011483662
Saved in:
8
Teamworking and lean revisited : a reply to Carter et al.
Procter, Stephen J.
;
Radnor, Zoe
- In:
The international journal of human resource management
28
(
2017
)
3/4
,
pp. 468-480
Persistent link: https://www.econbiz.de/10011709144
Saved in:
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