<EM>Preface & Foreword; </EM><STRONG>Part I Foundations; </STRONG>1 Reputation Management and Ethics; 2 Creativity; 3 Strategy; 4 Personal Brands and Branding; <STRONG>Part II The Arena; </STRONG>5 Leadership and Management; 6 Objectives; 7 Business Brands and Branding; 8 Business Development; 9 Customer Service; 10 Integrated Marketing in...</strong></strong></em>

"Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative 'Value for Engagement...