Сlarify the essence of the concept of "competitiveness" of relatively rail transport from the position of the effect on the process of ensuring the implementation of major, and related administrative processes.

The article is sanctified to determination of role of marketing researches in the system of upgrading of passenger service on a railway transport. The necessity of regular realization of marketing researches is reasonable. Results over of marketing research are brought in relation to the...

The article is devoted to revealing of the factors reducing quality of service of passengers on the Southern railway, by carrying out of marketing researches. The complex of actions for improvement of system of service of consumers of transport services is offered.

It is proved that the existing level of quality of transport services, Railways does not correspond to the General development trends of the industry. The necessity of introduction in practice of activity of Ukrainian Railways basics of strategic quality management of transport services, based...