Sawyerr, Olukemi O.; Srinivas, Shanthi; Wang, Sijun - In: Journal of Services Marketing 23 (2009) 5, pp. 301-317
Purpose – The challenge of attracting and retaining high performing call center employees is significant. Research in general has shown a link between personality factors and job performance. This study aims to focus on examining the relationship between personality factors and performance...
