Fry, Jackie; Humphreys, Ian; Francis, Graham - In: Benchmarking: An International Journal 12 (2005) 2, pp. 125-137
Purpose – This paper aims to explore the use of best practice benchmarking in civil aviation. Design/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports. Supplementary evidence included interviews with...