Selviaridis, Kostas; Norrman, Andreas - In: Supply Chain Management: An International Journal 19 (2014) 2, pp. 153-172
Purpose – The performance of service supply chains in terms of service levels and cost efficiency depends not only on … the effort of service providers but also on the inputs of sub-contractors and the customer. In this sense, performance … along the service supply chain is a critical issue, and yet there is scant empirical evidence regarding what factors …