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Journal of air transport management
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Does service recovery affect satisfaction and customer loyalty? : an empirical study of airline services
Chang, Yu-wei
;
Chang, Yu-hern
- In:
Journal of air transport management
16
(
2010
)
6
,
pp. 340-342
Persistent link: https://www.econbiz.de/10008658876
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Customer perceptions of airline social responsibility and its effect on loyalty
Chen, Fang-yuan
;
Chang, Yu-hern
;
Lin, Yi Hsin
- In:
Journal of air transport management
20
(
2012
),
pp. 49-51
Persistent link: https://www.econbiz.de/10009703846
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