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Drivers of service satisfaction : linking customer satisfaction to the service concept and customer characteristics

Anderson, Shannon; Pearo, Lisa Klein; Widener, Sally K. - In: Journal of service research : JSR 10 (2007/08) 4, pp. 365-381

Persistent link: https://www.econbiz.de/10003705724

Discussion of the use of management control mechanisms to mitigate moral hazard in the decision to outsource

Campbell, Dennis W. - In: Journal of accounting research 50 (2012) 2, pp. 593-604

Persistent link: https://www.econbiz.de/10009552223

The use of management control mechanisms to mitigate moral hazard in the decision to outsource

Sedatole, Karen L.; Vrettos, Dimitris; Widener, Sally K. - In: Journal of accounting research 50 (2012) 2, pp. 553-592

Persistent link: https://www.econbiz.de/10009552227

The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource

Sedatole, Karen; Vrettos, Dimitris; Widener, Sally K. - 2012

Using archival data from the U.S. passenger airline industry, this study examines whether management control mechanisms aimed at mitigating moral hazard explain outsourcing decisions over and above transaction cost economics (TCE) determinants documented in prior research. Consistent with TCE...

Persistent link: https://www.econbiz.de/10014041804