Purpose – This paper aims to explore the use of best practice benchmarking in civil aviation. Design/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports. Supplementary evidence included interviews with...

This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per annum. The results provide empirical insight into the use of...

Purpose – This paper aims to describe the processes used to ensure that the comparisons made between airport and airline performance are as meaningful as possible, and to highlight a number of issues which need to be considered when making performance comparisons in aviation....

Purpose – This paper aims to present the findings of an investigation into environmental reporting practice in the airline sector. Design/methodology/approach – Evidence was gathered from an international survey of 272 IATA Airlines. Responses accounted 65 per cent of the world's scheduled...

Since their emergence in the US in the mid-1970s there has been significant growth in the low-cost airline sector but with a few notableexceptions low-cost airlines have operated on short-haul routes. This paper examines the extent to which the low-cost model is, or couldbe, applicable to...