"Hard Work in New Jobs investigates hard work and new and expanding jobs in Europe. The interrelationship between the labour market and welfare regimes, quality of work and quality of life is played out at many levels: the institutional; the organizational level of the company and its customers...

This paper analyzes the relationships among national institutions, collective bargaining arrangements, and job quality in call center workplaces, using establishment-level survey data obtained in 2003-2006 in five European coordinated market economies (CMEs) (Austria, Denmark, France, Germany,...