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Personal values, autonomy, and self-efficacy : evidence from frontline service employees
Sousa, Carlos M. P.; Coelho, Filipe; Guillamon-Saorin, … - In: International journal of selection and assessment 20 (2012) 2, pp. 159-170
Persistent link: https://www.econbiz.de/10009570103
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei; Wang, Weiyue; Zhu, Weichun; Harris, Lloyd C. - In: European journal of marketing : EJM 49 (2015) 11/12, pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
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Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivi...
Iqbal, Juman; Shagirbasha, Shameem; Madhan, Kumar - In: Journal of service theory and practice 34 (2024) 5, pp. 664-688
Persistent link: https://www.econbiz.de/10015055444
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We (sometimes) know not how we feel : predicting job performance with an implicit measure of trait affectivity
Johnson, Russell E.; Tolentino, Anna L.; Rodopman, Ozgun B. - In: Personnel psychology : a journal of applied research 63 (2010) 1, pp. 197-219
Persistent link: https://www.econbiz.de/10003963590
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Political skill and the job performance of bullies
Treadway, Darren; Shaughnessy, Brooke A.; Breland, Jacob W. - In: Journal of managerial psychology 28 (2013) 3, pp. 273-289
Persistent link: https://www.econbiz.de/10009765641
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When does pay for performance motivate employee helping behavior? : the contextual influence of performance subjectivity
He, Wei; Li, Shao-Long; Feng, Jie; Zhang, Guanglei; … - In: Academy of Management journal : AMJ 64 (2021) 1, pp. 293-326
Persistent link: https://www.econbiz.de/10012508634
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Doing good at work feels good at home, but not right away : when and why perceived prosocial impact predicts positive affect
Sonnentag, Sabine; Grant, Adam M. - In: Personnel psychology : a journal of applied research 65 (2012) 3, pp. 495-530
Persistent link: https://www.econbiz.de/10009579354
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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
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Wertschätzung und Stolz in Dienstleistungsberufen
Hinding, Barbara; Spanowski, Marion Andrea; Kastner, Michael - In: Leistungs- und Gesundheitsmanagement - psychische …, (pp. 186-200). 2010
Persistent link: https://www.econbiz.de/10008827052
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The hospitality culture scale : a measure organizational culture and personal attributes
Dawson, Mary; Abbott, JeAnna; Shoemaker, Stowe - In: International journal of hospitality management 30 (2011) 2, pp. 290-300
Persistent link: https://www.econbiz.de/10008908392