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Arbeitsverhalten
Consumer behaviour
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Harris, Lloyd C.
6
Ogbonna, Emmanuel
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He, Hongwei
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Wang, Weiyue
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Zhu, Weichun
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British journal of management : BJM
1
Business horizons
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ECONIS (ZBW)
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1
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
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2
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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3
Forms of employee negative word-of-mouth : a study of front-line workers
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Employee relations
35
(
2013
)
1
,
pp. 39-60
Persistent link: https://www.econbiz.de/10009750067
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4
Culture, employee work outcomes and performance : an empirical analysis of Indian software firms
Mathew, Jossy
;
Ogbonna, Emmanuel
;
Harris, Lloyd C.
- In:
Journal of world business : JWB
47
(
2012
)
2
,
pp. 194-203
Persistent link: https://www.econbiz.de/10009517198
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5
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
6
Retail employee pilferage : a study of moral disengagement
Harris, Lloyd C.
;
He, Hongwei
- In:
Journal of business research : JBR
99
(
2019
),
pp. 57-68
Persistent link: https://www.econbiz.de/10012023561
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