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An ethical analysis of emotional labor

Barry, Bruce; Olekalns, Mara; Rees, Laura - In: Journal of business ethics : JOBE 160 (2019) 1, pp. 17-34

Persistent link: https://www.econbiz.de/10012121106

Effects of implicit negotiation beliefs and moral disengagement on negotiator attitudes and deceptive behavior

Tasa, Kevin; Bell, Chris M. - In: Journal of business ethics : JOBE 142 (2017) 1, pp. 169-183

Persistent link: https://www.econbiz.de/10011711665

Propensity for reciprocity among frontline employees

Gilliam, David A.; Rayburn, Steven W. - In: The journal of services marketing 30 (2016) 3, pp. 290-301

Persistent link: https://www.econbiz.de/10011524387

Revisiting reciprocity : how accountability, proactivity, and interpersonal skills shape obligations to reciprocate citizenship behavior

Dierdorff, Erich C.; Rubin, Robert S. - In: Journal of business and psychology 37 (2022) 2, pp. 263-281

Persistent link: https://www.econbiz.de/10013186764

Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance

Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35

Persistent link: https://www.econbiz.de/10011642550

Impression management : a strong predictor of Organizational Citizenship Behavior : an evidence based on academicians' job insecurity, honesty-humility, reciprocity and power dista...

Gholamreza Zandi; Ahmad, Saeed; Shahid, Muhammad Sadiq; … - In: Cogent business & management 10 (2023) 2, pp. 1-15

how reciprocity, honesty-humility, and job insecurity determines this relationship. Data have been collected based on a … relationship between impression management & OCB. As it was predicted, relationships between reciprocity, honesty-humility, job …

Persistent link: https://www.econbiz.de/10014504700

Does TMX affect instigated incivility? : the role of negative reciprocity and psychological contract violation

Gervasi, Deborah; Faldetta, Guglielmo; Zollo, Lamberto; … - In: Management decision 60 (2022) 11, pp. 3066-3085

Persistent link: https://www.econbiz.de/10013455947

How to prevent incivility from women employees? : the role of psychological contract violation, aggressive reciprocal attitude and conscientiousness

Gervasi, Deborah; Faldetta, Guglielmo; Zollo, Lamberto - In: International journal of manpower 44 (2023) 4, pp. 599-617

Persistent link: https://www.econbiz.de/10014311994

Is it worth the regret? : deciding to engage in employee voice

Willits, Taylor I.; Franco-Watkins, Ana M. - In: Journal of business and psychology 36 (2021) 6, pp. 1151-1170

Persistent link: https://www.econbiz.de/10012704065

A helping hand is hard at work : help-seekers' underestimation of helpers' effort

Newark, Daniel A.; Bohns, Vanessa K.; Flynn, Francis J. - In: Organizational behavior and human decision processes : … 139 (2017), pp. 18-29

Persistent link: https://www.econbiz.de/10011686982

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