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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho; Yoo, Jay Jaewon - In: Service business 11 (2017) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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The divergent effects of organizational identification on salesperson and customer outcomes in a friend-selling context
Beeler, Lisa L.; Chaker, Nawar N.; Gala, Prachi; … - In: Journal of personal selling & sales management : JPSSM 40 (2020) 2, pp. 95-113
Persistent link: https://www.econbiz.de/10012260098
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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384
Persistent link: https://www.econbiz.de/10014461658