"I recently heard a fascinating talk by a senior astronomer about the roller-coaster, decadelong journey to get a new telescope into orbit. I was struck by the amount of emotion imbued in the description of an exact scientist's work. Telescopes were described as "awesome" (positive emotion?)....

Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage...