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Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem; Khan, Ali Nawaz; Ali, Ahsan; Usman, … - In: Journal of relationship marketing : innovations and … 19 (2020) 3, pp. 229-252
Persistent link: https://www.econbiz.de/10012258657