Despite the widespread interest in the topic of organizational citizenship behaviors (OCBs), little empirical research has tested the fundamental assumption that these forms of behavior improve the effectiveness of work groups or organizations in which they are exhibited. In the present study,...

Research has documented a consistent empirical relationship between satisfaction and Organizational Citizenship Behavior (OCB). Here we aregue the case for why leader behavior (contingent leader reward, supportiveness, and participativeness) and task characteristics might account for such a...

Ask sales managers and recruiters what they look for in a salesperson, and they will report that they seek competitive, hard-working professionals who match the culture of their company, and research would support the contention that such things generally help the sales organization. But could...