Employees’ perspectives of the company’s social responsibility (SR) and the company’s SR impact on employees have so far been given little attention in research. This gap is surprising since it is well known to what extent employees affect overall companies’ results. They have a crucial...

In today's competitive environment and global world, where the boundaries have disappeared as a result of the continuous development in communication and technology, the attitudes and behaviours of the employees in their organisations are becoming more important in terms of employees'...

The present paper uses a large representative data set for Germany to analyze the effect of an enriched job design, which is characterized by a high degree of autonomy and multitasking, on job satisfaction. In our empirical approach we take job satisfaction as a proxy variable for workers'...

Purpose of the article: Employee engagement, which has been acclaimed as one of the key determinants of the organisational performance, largely depends on employees' dispositions. Thus, the purpose of this study is to examine the effects of high performance work practices (HPWPs) on employee...

Despite the recognized importance of organizational culture (OC) for favorable organizational effects, empirically is relatively little known about its impact on employee engagement (EE), in Balkan countries, especially in the Republic of North Macedonia. To address this gap the purpose of this...

This study aims to explore the gender differences in the relationships between leader-member exchange (LMX), job embeddedness, and turnover intention. Hypotheses formulation was conducted by integrating conservation of resources (COR) theory and social role theory, and data were collected from...

Current research paper aimed to investigate determinants of employee’s innovative work behavior in export SMEs. The general problem in some export SMEs was a lack of knowledge implementation and employee innovation to provide problem-solving. It employed a quantitative method with administered...

This study examines the effect of internal marketing (IM) on salespeople's in-role and out-of-role behaviours and how these behaviours affect customer satisfaction and sales performance. It also tests the mediating role of job satisfaction as an emotional response and adopts survey design. Data...

A wide range of high involvement management practices, such as self-managed teams, incentive pay schemes, and employer-provided training have been shown to boost firms' productivity and financial performance. However, less is known about whether these practices, which give employees more...

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...