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~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Customer citizenship behavior
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Dienstleistungssektor
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South Korea
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Südkorea
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service quality
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Customer integration
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Customer value
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Kundenintegration
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Arbeitskräfte
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Customer service
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Kundenwert
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SERVQUAL
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Social exclusion
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Theorie
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Theory
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Workforce
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customer satisfaction
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Altruism
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Altruismus
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Betriebsklima
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Gong, Taeshik
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Kang, Min Jung
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Nataraajan, Rajan
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Journal of business research : JBR
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Journal of service research : JSR
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The Cornell hospitality quarterly
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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
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2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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3
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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