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Arbeitsorganisation und Arbeitszufriedenheit – Empirische Evidenz für Deutschland auf Grundlage des Sozio-ökonomischen Panels
Fahr, René; Mammel, Patrick - Universität <Köln> / Seminar für Allgemeine … - 2007
Die vorliegende Studie untersucht mit repräsentativen Daten für Deutschland die Auswirkungen moderner Arbeitsorganisation, die durch Autonomie und Aufgabenvielfalt der Arbeitsstelle kennzeichnet ist, auf die Arbeitszufriedenheit. Die empirische Untersuchung basiert auf dem ökonomischen Ansatz...
Persistent link: https://www.econbiz.de/10005868025
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The ability of psychological flexibility and job control to predict learning, job performance, and mental health
Bond, Frank W.; Flaxman, Paul E. - In: Acceptance and mindfulness at work : applying …, (pp. 113-130). 2006
Persistent link: https://www.econbiz.de/10003543681
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Impact of Job Related Factors and Work Design on Job Satisfaction in Australian Call Centres
Annakis, John - 2012
Past empirical research related to call centres' has had a preoccupation with panoptic extrapolations and suggestions of stereotyping of call centres using ‘sacrificial HR' strategies that encourage, high staff turnover, absenteeism and stress as the norm. The aim of this research is to...
Persistent link: https://www.econbiz.de/10013098086
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Addressing differences between inbound and outbound agents for effective call center management
Echchakoui, Saïd - In: Global business and organizational excellence : a … 36 (2016) 1, pp. 70-86
Persistent link: https://www.econbiz.de/10011621514
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Impact of Job Related Factors and Work Design on Job Satisfaction in Australian Call Centres
Annakis, John - 2013
Past empirical research related to call centres’ has had a preoccupation with panoptic extrapolations and suggestions of stereotyping of call centres using ‘sacrificial HR’ strategies that encourage, high staff turnover, absenteeism and stress as the norm. The aim of this research is to...
Persistent link: https://www.econbiz.de/10014160211
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The productive and happy agent : performance and positive emotions at call centres
Garcia, Danilo; Rapp Ricciardi, Max; Archer, Trevor - In: International journal of happiness and development 2 (2015) 1, pp. 84-90
Persistent link: https://www.econbiz.de/10011309533
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Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona; Buitendach, Johanna H.; Kanengoni, Herbert - In: SA journal of human resource management : SAJHRM 12 (2014) 1, pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
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Using self-determination theory to understand the relationship between calling enactment and daily well-being
Conway, Neil; Clinton, Michael; Sturges, Jane; … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 8, pp. 1114-1131
Persistent link: https://www.econbiz.de/10011497364
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Your employees are calling : how organizations help or hinder living a calling at work
Buis, Brittany C.; Kluemper, Donald H.; Weisman, Hannah; … - In: Journal of vocational behavior 149 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014532078
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Perceived Relationship between Motivation and Job Satisfaction Among Call Centre Agents at Safaricom Limited
Nzuve, Stephen; Nduta, Kamau - 2014
Motivation is a psychological feature that directs action towards a desired goal and elicits, controls and sustains certain goal directed behaviors. It can be considered an inner driving force that compels or reinforces an action towards a desired goal. These desires are what drive our everyday...
Persistent link: https://www.econbiz.de/10014148632