Addressing differences between inbound and outbound agents for effective call center management
Year of publication: |
November/December 2016
|
---|---|
Authors: | Echchakoui, Saïd |
Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 36.2016, 1, p. 70-86
|
Subject: | Callcenter | Call centre | Arbeitsgestaltung | Job design | Arbeitszufriedenheit | Job satisfaction | Kanada | Canada |
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