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~subject:"Arbeitszufriedenheit"
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Burnout processes in non-clini...
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Arbeitszufriedenheit
New Zealand
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Dienstleistungsqualität
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Neuseeland
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Service quality
11
Customer satisfaction
10
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English
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Ashill, Nicholas J.
6
Rod, Michel
6
Carruthers, Janet
3
Ashill, Nicholas
1
Gibbs, Tanya
1
Thirkell, Peter
1
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Journal of strategic marketing
2
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
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ECONIS (ZBW)
7
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The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
2
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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3
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
4
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
5
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
Saved in:
6
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
Saved in:
7
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
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