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Enhancing service loyalty : the roles of delight, satisfaction, and service quality

Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450

Persistent link: https://www.econbiz.de/10011672215

Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts

Padin, Carmen; Ferro, Carlos; Svensson, Göran - In: Journal of business-to-business marketing 24 (2017) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011674235

Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture

Chuanchuen, Akkawanitcha; Patterson, Paul G.; … - In: The journal of services marketing 29 (2015) 4, pp. 268-279

Persistent link: https://www.econbiz.de/10011406402

Predisposing customers to be more satisfied by inducing empathy in them

Davis, Cassandra; Jiang, Li; Williams, Patti; Drolet, … - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 229-239

Persistent link: https://www.econbiz.de/10011736838

Impact of Work Life Conflict on the Family and Life Satisfaction of the Employees Working in Banking Sector of Gujarat

Deshpande, Revati; Mehta, Anushree - 2014

and work overload on life satisfaction and family satisfaction of the bank employees. This paper examines the effects of …

Persistent link: https://www.econbiz.de/10014144543

Effectiveness of E-Training, E-Leadership, and Work Life Balance on Employee Performance during COVID-19

Wiradendi Wolor, Christian; Solikhah, Solikhah; … - 2020

This study aims to add insight into the effectiveness of e-training, e-leadership, work-life balance, and work motivation on millennial generation employees’ performance in today’s work life amid the outbreak of the COVID-19 pandemic that requires to work more online. Unlike previous...

Persistent link: https://www.econbiz.de/10014091545

Work hours constraints : impacts and policy implications

Constant, Amelie; Otterbach, Steffen - 2011

, and overall life satisfaction? Labor supply and corresponding demand are fundamental to production. Labor economists know … importance; they guarantee high productivity, quality output, and individual happiness. Employees demand higher social awareness … unintended direct ramifications on the labor market and indirect implications on the goods and services markets. The sooner …