Predisposing customers to be more satisfied by inducing empathy in them
Year of publication: |
August 2017
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Authors: | Davis, Cassandra ; Jiang, Li ; Williams, Patti ; Drolet, Aimee Leigh ; Gibbs, Brian J. |
Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 3, p. 229-239
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Subject: | empathy | satisfaction | services | Emotion | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
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