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Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Jennifer Yee-Shan; Cheah, Jun-Hwa; Lim, Xin-Jean; … - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
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Acting the part : emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies
Knežević, Milena Nedeljković; Petrović, Marko D.; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10012520563
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How high-performance HR practices and LMX affect employee engagement and creativity in hospitality
He, Jie; Morrison, Alastair M.; Zhang, Hao - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 8, pp. 1360-1382
Persistent link: https://www.econbiz.de/10012624207
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The effects of hotel employee ternary safety behavior on negative safety outcomes : the moderation of job vigor and emotional exhaustion
Zhang, Jiangchi; Xie, Chaowu; Morrison, Alastair M.; … - In: Journal of service theory and practice 32 (2022) 4, pp. 565-585
Persistent link: https://www.econbiz.de/10013273066
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The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu; Zhang, Jiangchi; Chen, Yanying; Morrison, … - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014310307