Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Yee-Shan Chang, Jun-Hwa Cheah, Xin-Jean Lim, Alastair M. Morrison, James S. Kennell
| Year of publication: |
2022
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|---|---|
| Authors: | Chang, Jennifer Yee-Shan ; Cheah, Jun-Hwa ; Lim, Xin-Jean ; Morrison, Alastair M. ; Kennell, James |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 104.2022, p. 1-11
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| Subject: | Confidence | Experiential quality | Loyalty | Motivation | Satisfaction | Unmanned smart hotels | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Vertrauen | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103249 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013255958