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A theoretical model of antecedents of customer-directed incivility
Aboodi, Hamid; Allameh, Sayyed Mohsen - In: International journal of business excellence 17 (2019) 4, pp. 516-543
Persistent link: https://www.econbiz.de/10012052343
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Does work-family conflict affect auditor's performance? : examining the mediating roles of emotional exhaustion and job satisfaction
Yustina, Andi Ina; Valerina, Tifanny - In: Gadjah Mada international journal of business 20 (2018) 1, pp. 89-111
Persistent link: https://www.econbiz.de/10011982540
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The mediating role of emotional exhaustion and job satisfaction on the relationship between job demands and instigated workplace incivility
Vui-Yee Koon; Pun, Pui-Yi - In: The journal of applied behavioral science 54 (2018) 2, pp. 187-207
Persistent link: https://www.econbiz.de/10011883769
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Customer related social stressors a challenge to employee satisfaction : evidences from luxury bus service providers in Pakistan
Nawaz, Asif; Sandhu, Kamran Yousef; Mughal, Nafeesa - In: International journal of business excellence 16 (2018) 3, pp. 257-268
Persistent link: https://www.econbiz.de/10011966960
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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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Reimagining alienation within a relational framework : evidence from the public sector in Ireland and the UK
Conway, Edel; Monks, Kathy; Fu, Na; Alfes, Kerstin; … - In: International journal of human resource management 31 (2020) 21, pp. 2673-2694
Persistent link: https://www.econbiz.de/10012414555
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A study on the servant leader's psychological health
Konte, Aboubacar Garba; Li, Xiaohui - In: International journal of information systems and change … 12 (2020) 1, pp. 71-92
Persistent link: https://www.econbiz.de/10012511269
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Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes - In: Services marketing quarterly 44 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
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Antecedents of turnover intention among Gen Z in Vietnam : the mediating role of affective commitment
Anh Duc Do; Quynh Diem Doan; Linh Khanh Vu; Thu Thi Le; … - In: Cogent business & management 10 (2023) 3, pp. 1-21
Turnover intention (TI) in many countries has been widely discussed, but research on the turnover intention by Gen Z in Vietnam is still in its infancy. This study examines the role of affective commitment (AC) as a mediator in the relationship between job satisfaction (JOS), emotional...
Persistent link: https://www.econbiz.de/10014506259
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Exploring the activation dimension of affect in organizations : a focus on trait-level activation, climate-level activation, and work-related outcomes
Ozcelik, Hakan - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10011700397