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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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Investigating the employee-customer relationship in a utilitarian context
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 13/14, pp. 1287-1312
Persistent link: https://www.econbiz.de/10012695272
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Performance appraisal satisfaction and organisational commitment : moderating role of employees' cultural values
Singh, R. N.; Mohanty, R. P. - In: International journal of Indian culture and business … 4 (2011) 2, pp. 272-297
Persistent link: https://www.econbiz.de/10009377169
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Values, feelings, job satisfaction and well-being : the Turkish case
Yahyagil, Mehmet Yusuf - In: Management decision : MD 53 (2015) 10, pp. 2268-2286
Persistent link: https://www.econbiz.de/10011407063
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Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.; Coelho, Filipe - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
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Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin; Blank, Cornelia; Schobersberger, Wolfgang - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
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Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia; Alcántara-Pilar, … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
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Does the balanced scorecard adoption enhance the levels of organizational climate, employees' commitment, job satisfaction and job dedication?
Calderón Molina, Miguel Ángel; Hurtado González, … - In: Management decision : MD 52 (2014) 5, pp. 983-1010
Persistent link: https://www.econbiz.de/10010387082
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Should retail trade companies avoid recruiting maximisers?
Liu, Yu-lun; Keeling, Kathleen A.; Papamichail, K. Nadia - In: Management decision : MD 53 (2015) 3, pp. 730-750
Persistent link: https://www.econbiz.de/10011291396