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Acting the part : emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies
Knežević, Milena Nedeljković; Petrović, Marko D.; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10012520563
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Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Jennifer Yee-Shan; Cheah, Jun-Hwa; Lim, Xin-Jean; … - In: International journal of hospitality management 104 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013255958