Although offshore BPO has been a focus of considerable attention in popular press, there is a serious dearth of academic research on this area. This paper first establishes that offshore BPO functions in the same manner as osmosis. We then draw upon constructs and concepts in osmosis to develop...

While the Latin American outsourcing and offshoring industry is largely dominated and overshadowed by Brazil, Mexico and Argentina, Colombia is emerging as a major challenger. Global and local companies are expanding their operations to mid-sized cities in the country. There is also some...

Micro and macro level impacts of offshore outsourcing are far from clear. Thus there are some well-founded rationales for and against offshore outsourcing as well as a number of misinformed and ill guided viewpoints. Using institutional theory as a lens, this paper analyzes the drivers of...