The Osmosis Model for Studying Offshore Business Process Outsourcing

Although offshore BPO has been a focus of considerable attention in popular press, there is a serious dearth of academic research on this area. This paper first establishes that offshore BPO functions in the same manner as osmosis. We then draw upon constructs and concepts in osmosis to develop theoretical understanding of the factors that drive the offshore BPO. Managerial and policy implications are discussed and directions for further research have been suggested