Purpose – This paper aims to discuss the prevention of complacency regarding payment card fraud, particularly the debit card. Design/methodology/approach – Based on research already carried out on payment card fraud in France, Spain and the UK, the paper extends the analysis of fraud to the...

Purpose – There has been limited research into financial services customers’ perceptions of how fairly they are treated by financial services providers. Fairness as a concept has its theoretical roots in the theory of justice and equity and has been conceptualised as being made up of two...