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The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley; Browning, Victoria - In: Tourism management : research, policies, practice 32 (2011) 6, pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.; Sparks, Beverley; Fulop, Liz - In: Journal of travel research : a quarterly publication of … 46 (2007) 2, pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
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Dealing with service failures: the use of explanations
Bradley, Graham L.; Sparks, Beverley - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
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Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin; Sparks, Beverley - In: Journal of travel and tourism marketing 27 (2010) 6, pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
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Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken; Sparks, Beverley - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 282-296
Persistent link: https://www.econbiz.de/10009157093