"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

Due to the ability of cell phone providers to use cell phone towers to pinpoint users' locations, federal E911 requirements, the increasing popularity of GPS-capabilities in cellular phones, and the rise of cellular phones for Internet use, a plethora of new applications have been developed that...

The recent rapid evolution of digital technologies has been changing behaviors and expectations in countries around the world. These shifts make it the right time to pose the key question this paper explores: Will digital technologies, both those that are already widespread and those that are...