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Ökologisches Benchmarking von Unternehmen
Kottmann, Heinz (ed.); Bartolomeo, Matteo (contributor);  … - 1998
Persistent link: https://www.econbiz.de/10000681363
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The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence; Thenmozhi, M. - In: International journal of business information systems : … 17 (2014) 2, pp. 198-220
Persistent link: https://www.econbiz.de/10010478605
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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The effect of client firm's IT capability on IS outsourcing success in Tunisia : the mediating role of relationship quality
Ellouze, Hanène Trabelsi; Chaabouni, Jamil - In: International journal of business and economics … 8 (2019) 4, pp. 170-179
Persistent link: https://www.econbiz.de/10012233374
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Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S. - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul; Rahman, Md. Mahbubur; Sakib, Md. Nazmus - In: Quality management journal : QMJ 31 (2024) 1, pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
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IT-Sicherheitsmanagement in Banken
Roßbach, Peter (ed.); Locarek-Junge, Hermann (contributor) - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001684298
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Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf - 1997
Persistent link: https://www.econbiz.de/10000630484
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Qualitätsmanagement-Report der Banken
Duvvuri, Stefan A. (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000974656