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Truce breaking and remaking : the CEO's role in changing organizational routines
Kaplan, Sarah - In: Cognition and strategy, (pp. 1-45). 2015
Persistent link: https://www.econbiz.de/10011431840
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A study of the impact of the e-CRM perspective on customer satisfaction and customer loyalty-exemplified by Citibank
Liu, Chun-chu; Chuang, Li-min; Huang, Chien-min - In: The empirical economics letters : a monthly … 11 (2012) 3, pp. 219-229
Persistent link: https://www.econbiz.de/10009758237