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Bank
Indien
118,481
India
97,499
Customer satisfaction
15,420
Kundenzufriedenheit
13,836
Versicherung
12,732
Insurance
10,672
Consumer behaviour
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Service quality
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Ghosh, Saibal
30
Gulati, Rachita
29
Uppal, Rajinder Kumar
24
Das, Abhiman
21
Kumar, Sunil
17
Dash, Mihir
15
Sinha, Ram Pratap
15
Ray, Subhash C.
14
Rastogi, Shailesh
13
Bhaumik, Sumon Kumar
12
Acharya, Viral V.
10
Arora, Anju
10
Arora, Padmasai
10
Freixas, Xavier
10
Mohan, Rakesh
10
Aithal, P. S.
9
Bardhan, Samaresh
9
Haralayya, Dr. Bhadrappa
9
Kanoujiya, Jagjeevan
9
Kumar, Muneesh
9
Lóránth, Gyöngyi
9
Mahendru, Megha
9
Maji, Santi Gopal
9
Misra, Arun Kumar
9
Shanmugam, K. R.
9
Shveta Singh
9
Ahmad, Rais
8
Arora, Hitesh
8
Bhatia, Aparna
8
Chatterjee, Biswajit
8
Morrison, Alan
8
Rakshit, Bijoy
8
Sharma, Supran Kumar
8
Bhatia, Madhur
7
Chakrabarty, K. C.
7
Dhar, Sujoy
7
Farhan, Najib H. S.
7
Goswami, Anju
7
Jajuga, Krzysztof
7
Kaur, Navneet
7
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Reserve Bank of India
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8
National Bureau of Economic Research
6
Springer Fachmedien Wiesbaden
5
Forum of Free Enterprise
3
Indian Economic Association
3
Internationaler Währungsfonds
3
Reserve Bank of India / Department of Statistics
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Akademia Ekonomiczna Imienia Oskara Langego we Wrocławiu / Katedra̜ Inwestycji Finansowych i Ubezpieczeń
2
Bengal Economic Association
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East India Bank
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Esomar
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Indian Banks' Association / Department of Research and Statistics
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Indian Institute of Bankers
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Industrial Development Bank of India
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International Monetary Fund
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Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
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London School of Economics and Political Science
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National Institute of Bank Management <Indien>
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Nomos Verlagsgesellschaft
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Royal Commission on Canada's Economic Prospects
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Royal Economic Society
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Symposium Geld, Banken und Versicherungen
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World Bank Group
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"Financial Inclusion in India: Issues and Challenges" (Conference) <(2012 :University of Mysore)>
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A. D. Shroff Memorial Trust
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ASEAN financial cooperation
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Akad. nauk SSSR. Inst. vostokovedenija
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American Enterprise Institute for Public Policy Research
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Assekuranztagung <1985, Interlaken>
1
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1
Bank Economists' Meet <10, 1987, Bangalore>
1
Bank Economists' Meet <12, 1989, Bombay>
1
Bank of Montreal
1
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1
Birla Institute of Scientific Research / Economic Research Division
1
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Finance India : the quarterly journal of Indian Institute of Finance
92
The IUP journal of bank management : IJBM
72
Praj̄nȧn : journal of social and management sciences
69
Economic developments in India : quarterly update : analysis, reports, policy documents
41
The international journal of bank marketing : IJBM
34
GITAM journal of management : a quarterly publication of GITAM Institute of Management
24
Research bulletin / The Institute of Cost Accountants of India
24
The Indian economic journal
24
The Journal of the Indian Institute of Bankers
24
Global business review
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The Asian economic review : journal of the Indian Institute of Economics
22
Paradigm : the journal of Institute of Management Technology
21
Mudra : journal of finance and accounting
18
Cogent economics & finance
17
International journal of financial services management : IJFSM
15
Journal of financial services marketing : JFSM
14
Afro-Asian Journal of Finance and Accounting : AAJFA
13
International journal of Indian culture and business management
13
International journal of Indian culture and business management : IJICBM
13
Occasional papers / Reserve Bank of India
13
State Bank of India monthly review
13
The IUP journal of financial risk management : IJFRM
13
The service industries journal
13
Applied economics
12
Cogent business & management
12
International journal of economics and financial issues : IJEFI
12
International journal of finance & banking studies : JJFBS
12
International journal of productivity and quality management : IJPQM
12
Journal of banking & finance
12
Decision
11
Global journal of business management : GJBM
11
IIMB management review
11
Indian journal of economics & business : IJEB
11
International journal of applied business and economic research
11
International journal of business and globalisation : IJBG
11
Managerial finance
11
Margin: the journal of applied economic research
11
The Indian journal of economics
11
The empirical economics letters : a monthly international journal of economics
11
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
10
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ECONIS (ZBW)
4,072
USB Cologne (EcoSocSci)
64
EconStor
10
RePEc
8
USB Cologne (business full texts)
6
OLC EcoSci
2
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1
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1
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
2
Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry
Kumbhar, Vijay M.
-
2014
as compared with their market share against public sector banks (32%) followed by foreign banks (17%) in
India
. There is …
Persistent link: https://www.econbiz.de/10013068638
Saved in:
3
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
4
The effects of service recovery on customer satisfaction and customer loyalty in banks
Maamari, Bassem E.
;
Wasfi, Hummam S. A.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
4
,
pp. 403-424
Persistent link: https://www.econbiz.de/10012534250
Saved in:
5
Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
6
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
7
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
8
Considering the continuity of payments for customers in a bank's recovery or resolution
Carter, Emma
- In:
Quarterly bulletin / Bank of England
52
(
2012
)
2
,
pp. 147-153
Persistent link: https://www.econbiz.de/10009728866
Saved in:
9
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
10
Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge
- In:
International journal of trade and global markets
9
(
2016
)
1
,
pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
Saved in:
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