Redress of insurance consumers' grievances : a study of company executives' perception
Year of publication: |
2010
|
---|---|
Authors: | Sharma, Deepa |
Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 14.2010, 2, p. 1-12
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Verbraucherschutz | Consumer protection | Versicherung | Insurance | Indien | India |
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