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Determining the relative importance of critical factors in delivering service quality of banks : an application of dominance analysis in SERVQUAL model

Mukesh Kumar; Kee, Fong Tat; Amat Taap Manshor - In: Managing service quality : MSQ ; an international journal 19 (2009) 2, pp. 211-228

Persistent link: https://www.econbiz.de/10009525100

Influence of leadership styles of bankers in decision making on loans to start-up entrepreneurs

Kumar, Mukesh; Pandey, Suruchi; Sinha, Vinita; … - In: Journal of developmental entrepreneurship : JDE ; a … 24 (2019) 4, pp. 1950025-1-1950025-13

Persistent link: https://www.econbiz.de/10012163320

Role of organizational citizenship behavior of bank officers in giving loans to MSME entrepreneurs in India

Kumar, Mukesh; Pandey, Suruchi; Sinha, Vinita; … - In: Bank parikrama : a journal of banking & finance : … 46 (2021) 3/4, pp. 123-139

Persistent link: https://www.econbiz.de/10013416928

Comparative evaluation of critical factors in delivering service quality of banks : an application of dominance analysis in modified SERVQUAL model

Kumar, Mukesh; Kee, Fong Tat; Charles, Vincent - In: International journal of quality & reliability management 27 (2010) 3, pp. 351-377

Persistent link: https://www.econbiz.de/10003965749

Ranking Peruvian banks through super-efficiency DEA under variable returns to scale

Charles, Vincent; Kumar, Mukesh - In: Data envelopment analysis and its applications to management, (pp. 116-135). 2012

Persistent link: https://www.econbiz.de/10009752385

Evaluating the performance of Indian banking sector using DEA during post-reform and global financial crisis

Kumar, Mukesh; Charles, Vincent; Mishra, Chandra Sekhar - In: Journal of business economics and management 17 (2016) 1, pp. 156-172

Persistent link: https://www.econbiz.de/10011516847

Measuring service quality of conventional and Islamic banks : a comparative analysis

Amat Taap Manshor; Chong, Siong Choy; Kumar, Mukesh; … - In: International journal of quality & reliability management 28 (2011) 8, pp. 822-840

Persistent link: https://www.econbiz.de/10009405411

Benchmarketing Indian banks using DEA in post-reform period : a progressive time-weighted mean approach

Kumar, Mukesh; Vincent, Charles - In: The service industries journal 31 (2011) 13/14, pp. 2455-2485

Persistent link: https://www.econbiz.de/10009299649

Benchmarking Peruvian Banks using Data Envelopment Analysis

Charles, Vincent - 2012

Despite the growing literature on bank efficiency worldwide over the last decade, researchers have neglected the Peruvian banking sector. In this paper, the technique of data envelopment analysis (DEA) is used to investigate the efficiency of Peruvian banks for the period 2000 to 2009 to...

Persistent link: https://www.econbiz.de/10013114085

Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems

Udhayakumar, A.; Charles, Vincent; Kumar, Mukesh - In: Omega : the international journal of management science 39 (2011) 4, pp. 387-397

Persistent link: https://www.econbiz.de/10008821761