Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
, empathy, assurance, reliability, and responsiveness) to determine the service quality of Bangladeshi Islamic Banks. Rigorous …, reliability, and responsiveness) on customer loyalty, while assurance shows an insignificant relationship. Furthermore, the study … statistical techniques, including exploratory factor analysis, reliability testing, and regression analysis were used to …
