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Effects of satisfaction on service loyalty dimensions
Tsoukatos, Evangelos; Koulentaki, Maria - In: World review of entrepreneurship, management and … 9 (2013) 2, pp. 276-290
Persistent link: https://www.econbiz.de/10009727218
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Determinants of Customers’ Perceptions of Electronic Services : An Analysis in the Greek Banking Industry
Tsoukatos, Evangelos - 2014
Persistent link: https://www.econbiz.de/10013070442
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239
Persistent link: https://www.econbiz.de/10009349957