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Customer loyalty towards internet banking : some survey evidence for banks in India
Kundu, Sukanya; Datta, Saroj Kumar - In: The IUP journal of bank management : IJBM 13 (2014) 4, pp. 37-50
Persistent link: https://www.econbiz.de/10010490337
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry
Kumbhar, Vijay M. - 2014
as compared with their market share against public sector banks (32%) followed by foreign banks (17%) in India. There is …
Persistent link: https://www.econbiz.de/10013068638
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Customer Loyalty Towards Internet Banking : Some Survey Evidence for Banks in India
Kundu, Sukanya - 2015
consists of 11 constructs and 43 parameters. Three public and three private sector banks in India were selected for the study …
Persistent link: https://www.econbiz.de/10013018482
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
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Factors influencing customer satisfaction on online banking in Nepalese commercial banks
Pandey, Bimal - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 80-90
Persistent link: https://www.econbiz.de/10014494137
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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
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Factor analysis of customers' preference attributes in using e-banking
Virk, Nirmaljeet - In: The IUP journal of bank management : IJBM 12 (2013) 1, pp. 72-78
Persistent link: https://www.econbiz.de/10009723441