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Small business-bank relationships and the role of internet banking
Howcroft, Barry; Durkin, Mark; Armstrong, Gillian; … - In: The service industries journal 27 (2007) 7/8, pp. 947-961
Persistent link: https://www.econbiz.de/10003598929
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Relationship banking in practice : perspectives from retired and serving retail branch managers
Durkin, Mark; Kerr, Roisin - In: Strategic change : SC ; briefings in entrepreneurial finance 25 (2016) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10011485241
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Perspectives on the potential for social media to improve communication in small business-bank relationships
Durkin, Mark; McGowan, Pauric; Murray, Lisa - In: The international journal of entrepreneurship and innovation 15 (2014) 4, pp. 251-264
Persistent link: https://www.econbiz.de/10010469237
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On the potential for Twitter to add value in retail bank relationships
Murray, Lisa; Durkin, Mark; Worthington, Steve; Clark, … - In: Journal of financial services marketing : JFSM 19 (2014) 4, pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
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Towards an understanding of banks' use of the internet in relationship management
Durkin, Mark; Howcroft, Barry - 2001
Persistent link: https://www.econbiz.de/10001648826
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Relationship marketing in the banking sector : the impact of new technologies
Durkin, Mark; Howcroft, Barry - 2002
Persistent link: https://www.econbiz.de/10001775913